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FREQUENTLY ASKED QUESTIONS
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1. How do we check court time availability?To download our app, visit your device's app store, search for FIELDHOUSE By The Fox, click on the download/install button, and follow any on-screen instructions.
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2. Do you offer refunds for hourly court time cancellations?We are not able to honor refunds. A 24-hour notice is required for hour court rentals to be rescheduled for a future date.
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3. Where are you located?We're conveniently located at 1920 Dean Street in St. Charles, less then a block away from the intersection of Dean and Randall Road. Situated next to Tri-City Boxing and Muay Thai and Riverlands Brewing.
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4. Can I host a party at your facility?Yes! Birthday parties, a family and friends night out, or a corporate outing can be held at the FIELDHOUSE! The space offers an indoor sports court, but also an inviting lobby that has sofas, tables, TVs, and a refrigerator. White folding tables are available upon request.
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5. Do we need to provide our own sports equipment?We have basketballs and pickleball equipment available. We encourage you to bring your own equipment, but if needed we can help you out!
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6. Can we bring in outside food and beverage?Yes! As long as it remains inside the lobby area only.
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7. What is your refund/cancellation policy for party rentals?We are not able to accommodate refunds. A party may be rescheduled, when cancelled 7 days prior to the event. To cancel please contact Megan at mozzello@fieldhousestc.com
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